SHIPPING & RETURNS

We have a no refund policy, however there is a size exchange and a return for store credit option.

Shipping costs are non-refundable.
Please inform us within 24 hours if your parcel shows 'delivered' but you have not received it. Post that we will be unable to address the issue with our courier partners.
NEF'S reserves the right to refuse returns that do not meet our return/exchange requirements.
 

Steps for Size Exchange:

For size exchange please DM on our Instagram page Rads(@shop_at_rads) with your original order number along with all necessary details of exchange within 2 days of receiving the product.
First line should have 'EXCHANGE - name - order number'
As we do not have a reverse pickup facility, you will be responsible for booking your own courier for returning your item. 
Our team will inform you once we receive the courier and confirm the size change. The exchanged piece will be couriered back to your address once with no additional courier charges.
We only send the exchanged package once post that there would be an additional charge of 100.
 

Steps for Return/Style Change:

For return, please DM on our Instagram page Rads(@shop_at_rads) with your original order number along with return reason within 2 days of receiving the product.
First line should have 'RETURN - name - order number'.
Once we confirm via mail that the return is possible, the return parcel must be couriered within 5 days of receiving the parcel.
The returned items need to be sent in the same condition it was received in, with the original packing, respective tags and dust-bags (for accessories). 
As we do not have a reverse pickup facility, you will be responsible for booking your own courier for returning your item. 
Our team will inform you once we receive the return courier and provided that the product is unused and with the same tags it came with, we will confirm the store credit.
If not, the unsaleable product with be sent back to the customer.
For a style exchange, once the store credit is received it can be redeemed for a purchase of your choice.

 

Damages & Issues:

Please inspect your order upon reception and contact us immediately with photos/videos if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. In this case, we will have the product collected. 
If you would like to exchange a faulty item, please be aware that we can ONLY replace it for the same product.
 

All DMs will be addressed within 24 hours of being received. Following is the link to our Instagram page:
https://www.instagram.com/shop_at_rads?igsh=MXdmd28ycWcwbWVqcg%3D%3D&utm_source=qr